Customer Service Representative

Compensation: $22-$27/hr DOE

Location:   Lynnwood, WA

Our client is a renowned provider of LED lighting solutions, offering a wide range of high-quality products like light bars, flood lights, LED kits, control systems, and dimmers. The company fosters a supportive work environment with benefits including health insurance, paid time off, holidays, two weeks of vacation, paid lunches on Fridays, and company outings.

They are currently seeking a dedicated Customer Service Representative to join their organization and contribute to their high level of customer satisfaction. This role is pivotal in maintaining client relationships and ensuring smooth sales operations.

Customer Service Job Responsibilities


  • Address customer inquiries about LED Lighting Products and configurations
  • Process phone orders
  • Send emails with tracking and product information
  • Answer questions about products and services
  • Provide customer support on products
  • Pass leads and large bids onto the Sales Department
  • Follow up on key clients
  • Assist customers in product selection and close sales on the phone
  • Assist with product shipment, inventory adjustments, etc

Qualifications


  • Minimum 2 years’ experience in a similar customer service/inside sales role
  • Ability to multitask and adapt to various roles
  • Strong customer service orientation
  • Capability to resolve problems and work independently
  • Electrical and/or lighting experience is a plus
  • Interest in LED lighting technology and control systems
  • Experience in phone sales and support
  • Self-motivated, and organized
  • Proficiency with Excel, Word, and general computer operations
  • Experience in Inside Sales
  • Should be enthusiastic and engaging, with the ability to build rapport with each client

If you meet these qualifications and are interested in this opportunity, we encourage you to apply. This is a fantastic opportunity to be part of a dynamic team, driving the success of a leading LED lighting solutions provider.

To apply, submit your application below, send your resume to careers@careerpathsnw.com, or call 425.968.9000.


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