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Service Manager
Compensation: $110K-$120K DOE
Location: Seattle, WA
Our client, a provider of comprehensive 24/7 preventive and predictive mechanical system maintenance and repair for condominiums, commercial, and institutional buildings, is looking for a Service Manager. This role includes a generous monthly car allowance, uncapped sales commissions, company-provided cellphone and laptop, medical insurance, and accrued vacation and personal days.
Service Manager Job Responsibilities
- Review and renew all agreements, ensuring all relevant parties are aware of the terms and conditions
- Train Service Technicians and Dispatcher to write and review detailed work order notes
- Recruit and hire new Service Technicians and Admin support staff
- Monitor service department budget and pricing to maintain planned gross profit goals
- Conduct annual performance reviews with Service Technicians
- Facilitate scope of work meetings with the service team before starting work
- Order and ensure delivery of all equipment, materials, and subcontracts prior to starting work
- Ensure subcontractors are vetted and insured properly
- Address customer complaints within 24 hours
- Maintain service vehicle fleet, including inspections, repairs, and licensing
- Coordinate with dispatcher to assign work for new contracts and projects
- Conduct start-up on all new agreements and train customers on new equipment
- Lead and facilitate regular safety meetings with Service Technicians
- Identify and pursue opportunities for project work within existing and new accounts
Qualifications
- Proficient computer skills with the Microsoft Office Suite
- Results-oriented individual with a focus on delivering exceptional customer service
- Excellent interpersonal communication with team members and clients
- Entrepreneurial mindset with the ability to recognize and pursue revenue opportunities through service-to-project upselling
If you’re a dedicated and driven individual with a passion for delivering top-notch service and driving team success, this Service Manager position is a great opportunity for professional growth. Don’t hesitate, apply today!