Associate Technical Success Manager | $65K + Bonus
Location: Remote
Our client is seeking an Associate Technical Success Manager to join their SaaS company. As an Associate TSM, you will be an entry-level technical analyst working alongside a Customer Success Manager on a book of accounts to provide a data-driven approach to Marketing and Media Planning using our Bayesian Modeling Software. Your primary goal will be to learn and execute best practice processes and playbooks to translate customers’ business needs and questions into actionable analysis supported by their data.
Job Responsibilities
- Lead the post-sale implementation of the product solution, as well as train and provide support to customers through technical troubleshooting, project managing, sourcing, and collecting data across disparate stakeholders and sources required to address their objectives
- Guide users through best practice decision processes and workflow of the product to increase their use of and integration with the application
- Collaborate with account managers to understand the client’s strategic objectives and translate these into an actionable statistical model providing the insight the client needs
- Support client needs through executing existing strategic playbooks in support of a frictionless client experience
- Identify risks preventing customers from meeting business objectives and work with your CSM and team TSMs to mitigate and solve
Qualifications
- Experience leveraging statistical analytics to support decision making
- B.S. in Business, Economics, Statistics, Engineering, or related field
- A willingness to grow a deep knowledge in both marketing and modeling
If you are interested in joining a dynamic team and providing technical and analytical guidance to numerous customers to facilitate their use of our client’s product, we encourage you to apply for this exciting opportunity.
To apply, send your resume to careers@careerpathsnw.com, call 425.968.9000, or click the Quick Apply button below.
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