Benefits Account Manager

Our client, a reputable provider of individual and group benefit lines of insurance, is seeking a diligent, service-oriented Benefits Account Manager. The selected candidate will play a crucial role in renewing accounts for new and existing small to mid-market, fully funded business accounts.

Benefits Account Manager Job Responsibilities

• Manage communication between carrier and client after the sale/renewal process is complete.
• Process enrollment paperwork and carrier contracts.
• Answer customer service questions.
• Analyze data, question inaccuracies, and demonstrate an understanding of all business aspects.
• Build strong relationships with colleagues and clients.
• Handle multiple projects efficiently and effectively.
• Contribute to and flourish in a team environment.
• Handle a medium to large volume of accounts.
• Assist with adding new HR personnel to carrier online portals.
• Help process enrollments, terminations, and changes for select clients.
• Answer general questions that come in daily including coordination of benefits, covered benefits, eligibility, merger & acquisitions, compliance, etc.
• Help complete compliance forms and notifications.
• Assist clients with bill discrepancies and bill audits.

Qualifications

• Stability in previous roles (frequent job changes is a red flag).
• Valid WA Health & Disability License.
• Experience in a client-facing role.
• Experience with open enrollments (AFLAC, Colonial Life, or a benefits specialist – open enrollment specialist would be ideal).
• Data entry experience into Benefits Navigator / Benefits Administration programs.
• Willingness to work 100% in the office.
• Experience in an Account Management role or readiness to be promoted to an account management role is preferred.

If you are a detail-oriented professional with a positive attitude and a passion for excellence, we encourage you to apply. This is an excellent opportunity to grow your career with a leading provider of insurance benefits. Don’t miss out!