Inside Sales / Customer Service | $20-$21/hr DOE

Our client, a leading provider of pin tumbler cabinet locks, interchangeable core and cabinet lock bodies, and similar high-quality security products, is currently seeking a motivated individual for the role of Inside Sales / Customer Service. In this key position, you will be the initial point of contact for customers across various business sectors. Your role involves answering calls, assisting with product-related inquiries, and leveraging these interactions into sales opportunities, with the support of team members in engineering and sales.

This position is ideal for someone who enjoys applying retail and consumer sales skills to B2B solutions. You’ll be responsible for taking calls, processing orders, and utilizing a comprehensive range of software tools, including Slack, MS Suite, Notion, and proprietary ERP and CRM systems. The role offers a competitive salary plus performance-based bonuses, both personal ($500/month) and team-based ($500/month), which are regularly achieved.

Inside Sales Job Responsibilities

• Serve as the initial point of contact for customers, providing high-level customer service and support.
• Answer customer calls, address inquiries, and provide product information.
• Convert customer calls into sales with assistance from engineering and sales teams.
• Process customer orders accurately and efficiently.
• Utilize various software programs for order entry and customer relationship management, including Slack, MS Suite, Notion, and proprietary ERP/CRM systems.
• Work collaboratively with team members to achieve sales targets and provide exceptional customer service.

Qualifications

• A background in customer service with a detail-oriented approach.
• Strong team player with a humble attitude.
• Solid and versatile communication skills, capable of thriving in a fast-paced environment.
• Experience in high-level customer service is essential.

This is an excellent opportunity for a customer service professional with a passion for sales and a desire to grow within a dynamic company. Our client values teamwork, humility, and a detail-oriented approach.

With attractive bonuses for personal and team performance and opportunities for career advancement, this role is perfect for someone looking to take their customer service and sales skills to the next level in a B2B environment. If you’re ready to join a team where your contributions are valued and your career growth is supported, we encourage you to apply for this exciting Inside Sales / Customer Service position.