Are you a highly professional, passionate and creative Customer Success Manager who gives their best? This position will allow you to use those talents to change what a normal workday feels like for many employees and organizations that use our clients solutions. Creating inventive solutions for clients is ingrained in the DNA for those that will have the qualities to be a top performer in this role.
The most successful CSM’s for this organization are curious about the clients they serve and the product’s capabilities. They are always thinking “outside of the box” for ways to complete our client’s journey. With this opportunity you will have a strong team-based culture as well as training and development options to make sure you have what you need to be and do your best. Our client makes it our top priority to invest in our employees, making sure each employee has the freedom to focus on what they truly love and advance their career.
- Carry the excitement of our product through the post-sales engagement process into the renewal stage.
- Maintain ongoing technical knowledge of the product
- Understand and assess customer requirements, level of adoption, and risk in renewing their subscription
- Encourage and empower experts to achieve their business goals and objectives by leading online consultations calls and one-on-one onboardings
- 1-3 years of experience as a CSM, Technical Sales, or Support in the SaaS industry with a focus on the SMB market
- Knowledge of client workflows that are vertical-specific like “Light Health”, “Finance”, and/or “Coaching/Consulting”
- A strong curiosity around all things technical. You love finding solutions where they might not seem obvious
- A tenacious sense of ownership and self-awareness with a positive attitude, empathy, and high energy.
Qualified candidates are encouraged to quickly apply and all qualified candidates will be considered.
To apply, send your resume to email@example.com, call 425.968.9000, or click the Quick Apply button below.